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Evaluation Comments



Positive Examples of Customer Service Evaluation Comments


Engages customers in a personal manner that represents the company well

Is receptive towards feedback from customers

Works well with customers to determine their needs

Handles difficult customers with ease and respect

Is able to answer difficult questions

Communicates clearly with customers

Gets assistance from coworkers when customer demands exceed what can be done

Anticipates customer needs to provide a fluid experience

Provides a consistently high level of service that can be relied on

Engages with new customers to identify any special or unique needs

Can be counted on to provide good customer service

Speaks with expertise to customers

Encourages suggestions from customers



Negative Examples of Customer Service Evaluation Comments


Does not respond well to customer complaints

Is not organized when handling multiple customers

Does not communicate clearly to customers

Does not adjust to customer's changing demands

Does not respond quickly to customer requests

Is often distracted instead of having focus on the customer

Lacks knowledge of company products and services

Has received multiple complaints from customers

Does not put the customer's needs first

Communicates conflicting messages in front of multiple customers





Employee Performance


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Simple Blank Evaluation


Employee Self Evaluation


Employee Suggestion Form



Evaluation Phrase Generator


Tim improves staff morale











Evaluation Comments


Accountability


Adaptability


Administrative


Analytical Skills


Attendance


Attitude


Clerical Skills


Communication


Competence


Cooperation


Creativity


Customer Service


Decision Making


Dependability


Goals & Objectives


Integrity


Intitiative


Judgement


Knowledge


Leadership


Loyalty


Management Skills


Organizational Skills


Overall Performance


Problem Solving


Productivity


Professional Standards


Quality of Work


Reliability


Responsibility


Safety


Sales Skills


Teamwork


Time Management



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