Takes charge of people/events; assumes leadership in a positive way
1 2 3 4 5
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Asks for and is responsive to feedback on own management style
1 2 3 4 5
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Identifies and resolves conflict and issues that lead to dissatisfaction
1 2 3 4 5
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Treats all employees with fairness and respect
1 2 3 4 5
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Meets customer satisfaction and employee turnover goals
1 2 3 4 5
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