Engages customers in a personal manner that represents the company well
Is receptive towards feedback from customers
Works well with customers to determine their needs
Handles difficult customers with ease and respect
Is able to answer difficult questions
Communicates clearly with customers
Gets assistance from coworkers when customer demands exceed what can be done
Anticipates customer needs to provide a fluid experience
Provides a consistently high level of service that can be relied on
Engages with new customers to identify any special or unique needs
Can be counted on to provide good customer service
Speaks with expertise to customers
Encourages suggestions from customers
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