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Evaluation Questions


Review customer service by selecting a rating for each question



Customer Service


Takes initiative to inquire about customer needs and opinions

1 2 3 4 5

Interacts with customers frequently including attending functions

1 2 3 4 5

Encourages and develops customer service skills in employees

1 2 3 4 5

Actively involved in sales calls

1 2 3 4 5

Effectively handles and responds to customer complaints

1 2 3 4 5





Management Performance Review


Definitions For Rating Scale


How To Determine Final Score



Evaluation Questions


Budget


Communication


Customer Service


Entrepreneurship


Job Knowledge


Management Skills


Planning & Organization


Problem Solving


Teamwork


Training & Development